FAQ

How many locations are there?
We currently are serving a few locations, which are Kalamazoo, Michigan and its surrounding areas. If you’re not in this area contact us and we may send you a scooter on a case-by-case bases. We also are looking to expand so tell us where you would like to see us go next at Rentflyscooters@gmail.com.
 

THE SCOOTER

Is there an app?
Yes, there is an app that you can download from the Apple App Store or the Google Play Store. The app is used to unlock the scooter’s anti-theft GPS lock.

What's the top speed?
Our scooter will go up to 16 miles per hour.
 
What’s the battery range?
The Battery will last anywhere from 20-30 miles on a single charge.

How do I know how much battery charge is left?
The batter level will be displayed on the application.
 
How long does it take to charge?
It takes about 3-5 hours to fully charge the scooter from 0% to 100%. A quick charge for a single ride will only take about 1-2 hours.
 
Does the scooter have lights?
Yes, the scooter has LED front lights as well as break lights and turn signals.

How much does it weigh?
The scooter weighs approximately 40 lbs.
 
What’s the weight capacity?
The maximum weight capacity is 250lbs, however riders weighing over 220lbs may experience decreased performance in speed and battery range.
How can I schedule a test ride, and where are they held?
You can schedule a test ride by emailing us at Rentflyscooters@gmail.com. Test rides can be held anywhere per your request.
 

RIDING THE SCOOTER

Do I need to wear a helmet?
Wearing a helmet while riding a scooter is not required by law, however we encourage all riders to wear helmets and other protective gear.
 
Where can I ride the scooter?
Riders must follow the rules of the road and obey all traffic signals. Always ride with the flow of traffic in the bike lane or close to the right curb. Never ride on the sidewalk. For more specific rules check your city/town regulations.
 
Can I carry passengers on the scooter?
Do not carry passengers on the scooter.

Can I use it in the rain or snow?
We recommend riders avoid using the scooter in heavy precipitation (e.g., heavy rain or snow), as well as avoid riding through large puddles or snowbanks.

Do you need to be a certain age to ride the scooter?
You must be 18 years old or older to ride the scooter.
 
Can I use the scooter to make deliveries?
Yes, our scooters can be used for deliveries.
 

THE SUBSCRIPTION

How does the subscription model work?
Our subscription service includes unlimited usage of the electric scooter, unlimited maintenance calls at no additional cost, and the tracking capabilities provided by the anti-theft GPS tracker and lock.


When I subscribe, will I get a brand new scooter?
You will either get a new scooter or one that is in mint condition. Either way, we ensure that the scooter you receive is in top shape for your riding adventures.
 
How does maintenance work?
Our staff at no additional cost handles all maintenance. Just schedule an appointment, drop off your scooter, and we will get it into top shape.

What is normal wear and tear?
Minor damage, such as small paint scratches, lights that went out, etc. are considered normal wear and tear. Broken or missing pieces of plastic, deep scratches, structural damage, etc. are not covered and you may be responsible to cover the cost of replacing them.
 
Can I pause the subscription?
Yes, you can pause the subscription.

Can I buy the scooter?
You can buy the scooter for $1,099.99. If you subscribe and then decide to buy, your monthly payments will go toward the final purchase price. If you buy the scooter, but want to maintain access to the free maintenance and the GPS tracking abilities additional fees may apply.

How do I change or update my payment method?
You can schedule an appointment or give us a call!

Can I live outside of the Kalamazoo-area and still subscribe?
We evaluate potential customers who live outside of our listed coverage area on a case-by-case basis – please email Rentflyscooters@gmail.com to find out!

What happens if the scooter gets stolen?
In the event that your scooter is stolen, let us know immediately. We will send you instructions on what to do next. Acting quickly is incredibly important and will increase the chances of finding the scooter. We will help you in the process, but ultimately you are responsible for the scooter. If we are not able to recover it, you will be charged the retail price minus all monthly payments you’ve made. We recommend that you only leave the scooter outside, locked to a fixed object for short periods of time. Under no circumstances should you leave the scooter outside overnight.
 
How long will it take for the scooter to be delivered?
Your scooter will be delivered 1-2 business days after you’ve placed an order. There is an additional delivery fee of $45. You can also come and pick it up at no cost!

Looking for more information?
Please read our riders agreement. If something was not clear or if you have a question that was not addressed, please let us know at RentFlyscooters@gmail.com.